ab11's Privacy Policy

1. Introduction & Applicability

ab11 is a trusted online betting and casino platform. We place the highest importance on our users' privacy. This privacy policy ("Policy") describes how ab11 collects, stores, processes, and protects your personal information.

By using this website (ab11.lat), creating an account, or using any of our services, you will be considered to have accepted the terms of this policy. This policy applies to all users — registered or unregistered.

Our services are for people aged 21 and above only. We do not knowingly collect information from minors. If information from a minor is submitted to us, we will arrange to delete it immediately.

2. What Information We Collect

ab11 collects user information through various methods. This information may be collected directly from you or through automated means.

2.1 Information You Provide Directly

When registering an account or using our services, you provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Information related to your preferred payment method (such as relevant details for bKash, Nagad, Rocket, or bank accounts)
• Identity verification document details (national ID or equivalent)
• Communication history with our support team

2.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device technical information
• Browser type and version
• Time, location, and browsing behaviour during site visits
• Game session history and betting activity
• Login and logout timestamps

2.3 Cookies & Tracking Technologies

The ab11 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your experience. You can disable cookies from your browser settings, though this may limit some features.

3. Purpose of Using Information

ab11 uses your information for the following purposes:

3.1 Account Management & Service Delivery

• Creating, verifying, and managing your account
• Processing deposits and withdrawals (via bKash, Nagad, Rocket, and bank transfer)
• Providing bonuses, rewards, and VIP benefits
• Personalising the gaming experience

3.2 Security & Fraud Prevention

• Preventing unauthorised access to your account
• Detecting and preventing fraud, money laundering, and other illegal activities
• Monitoring account activity to ensure responsible gaming
• Completing age verification

3.3 Communication & Support

• Keeping you informed about transactions, promotions, or account-related matters
• Providing 24/7 live chat and email support ([email protected])
• Gathering your feedback to improve service quality

3.4 Platform Development

• Analysing and improving site performance and user experience
• Resolving technical issues
• Making decisions about introducing new features and games

4. Data Storage & Security

ab11 is committed to ensuring the highest level of security for your information. We apply the best available technical and organisational measures in the industry.

4.1 Technical Security Measures

• SSL (Secure Socket Layer) encryption: all data transfers on our site are secured through SSL encryption
• Data encryption: stored sensitive information is kept in an encrypted state
• Server infrastructure protected by firewalls and intrusion detection systems
• Two-Factor Authentication (2FA) availability

4.2 Retention Period

Your information is kept with us for as long as your account is active or as long as it is considered necessary to provide services. Even after an account is closed, certain information may be retained for a defined period for legal compliance, dispute resolution, or fraud prevention purposes.

5. Sharing Information with Third Parties

ab11 does not sell or rent your personal information to any third party. However, information may be shared in the following circumstances:

5.1 Service Provider Partners

Limited and necessary information may be shared with organisations providing payment processing (bKash, Nagad, Rocket, and bank transfer), technical support, or game software. These organisations are contractually bound to follow our privacy standards.

5.2 Legal Obligations

Information may be disclosed to comply with legal obligations arising from court orders, government directives, or legitimate requests from law enforcement agencies.

5.3 Fraud Prevention

If serious fraudulent activity or suspected money laundering is involved, necessary information may be shared with the relevant authorities.

5.4 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred, but the new owner will be bound to provide equivalent privacy protections under this policy.

6. User Rights

As an ab11 user, you have several important rights over your own information:

6.1 Right to Access

You can request to view what information we hold about you. This request can be made by email to [email protected].

6.2 Right to Correction

If any information stored in your account is incorrect or incomplete, you can request that it be corrected.

6.3 Right to Deletion

In certain circumstances you have the right to request deletion of your information. However, we may have an obligation to retain some information to meet legal requirements or protect legitimate interests.

6.4 Right to Object to Processing

You can object to your information being processed for direct marketing communications.

6.5 Right to Data Portability

In certain circumstances you have the right to receive your information in a structured, commonly used, and machine-readable format.

To exercise any of the above rights, contact our support team. We will generally respond to your request within a reasonable time.

7. Special Protection for Payment Information

ab11 pays special attention to the security of payment information. Regarding transactions conducted via bKash, Nagad, Rocket, and bank transfer:

• Minimum deposit amount is ৳300 and minimum withdrawal amount is ৳500
• All financial transactions are conducted through encrypted channels
• Sensitive payment information is not stored in full in our systems
• Additional verification procedures are followed for suspicious transactions

Withdrawals through ab11 are generally processed within 1 hour, and your information remains protected at every step of this process.

8. International Data Transfers

Due to the geographic location of our technical infrastructure and service providers, your information may be processed or stored outside Bangladesh. In such cases, the necessary protective measures are ensured in accordance with the relevant international data protection standards.

For any international data transfers, we ensure through agreements with our partners that they follow equivalent data protection standards.

9. Privacy of Minors

ab11's services are for people aged 21 and above only. We do not intentionally collect personal information from any minor. If we become aware that a minor has provided information, the necessary steps will be taken to delete that information promptly and close the associated account.

If you know of a minor who has registered on our site, please contact [email protected].

10. Changes to the Privacy Policy

ab11 may update this privacy policy from time to time. If any significant changes are made, we will:

• Publish the updated policy on this page
• Indicate the date of the change
• Notify registered users by email for important changes

Continuing to use the platform after an update will be considered acceptance of the new policy. We therefore recommend visiting this page regularly.

11. Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, contact ab11's support team:

• Email: [email protected]
• Live Chat: 24/7 direct chat available through the website

Our support team provides service in Bengali and English and will try to respond to your request as quickly as possible.

If your complaint is not resolved to your satisfaction, you have the right to file a complaint with the applicable data protection authority.